If the upload is stuck or takes too long to process, one of the following things might work to resolve this:
Check your internet connection and refresh the browser;
Check if your browser is up to date;
Try to upload the documents again.
Be aware that uploading a large number of documents or a folder that consists of a large number of documents usually takes longer, and the time increases as the number of documents increase.
If the issue continues, please contact us via the chat button on the bottom right corner of the home page.