Zeno can work with supported email files, but whether an attachment is included can depend on the email container and the attachment type. For important work, upload each attachment separately so you can confirm that Zeno is using it.
How to Work With an Email and Its Attachments
Save the email and its attachments to your device.
Check that each file uses a format listed in What File Types Can I Upload in Zeno?.
Upload the email file.
Upload each important attachment as a separate file.
Confirm that the files you need are selected before you submit your question.
Compare Zeno’s answer with the original email and attachments.
If the email is not accepted, save the relevant email content or attachment in another supported format and upload that file instead.